60-Day Money Back Guarantee
- Full Refund - Return any item for a 100% refund -- a money-back, satisfaction guarantee.
- Partial Refund - If for any reason you receive a damaged item, please contact us so we can issue you a partial refund.
We are happy to accept returns and there is no need to call for prior authorization on regular items (no returns on special orders). Just fill out the return form on the back of your invoice. All returns must be accompanied by a copy of the original invoice. All returned merchandise must be sent back in its original container/bag, in a completely unaltered state.
CharmsCollector is not responsible for postage on returned items. In the event that you return a large quantity of items for which you have received assortable or quantity discount pricing, we reserve the right to recalculate your order total based on the actual items you kept.
PaymentWe happily accept Paypal. All unpaid orders will be cancelled after 5 business days without notice. If you have any problem with the payment, please let us know.
Please make sure that your PAYPAL address matches the shipping address on your account.
We will send order within 2 business days after payment receiving.
We ship internationally and the shipping time is usually:
- 10-25 business days for the regular registered air mail.
- 3-5 business days for DHL/ UPS
- 7-12 business days for EMS
For a full list of shipping methods, please contact us.